保持信任(Onmaintainingtrust) Asthecontemporarysocietydevelopsdramatically,aworryingproblemhassprungupthatthedegreeoftrustamonginpidualshasdecreased。Forexample,whenwemeetamanbeggingformoneyduetohishandicappedleginthestreet,weareconsideringwhetherheischeatingus。Plus,inthebusinesscircle,teasilybelievewhatthemerchanthasguaranteed。 Alltheseproblemsmentionedabovearereducedtoadverseconsequences。Especially,inthecorporateworldexiststheprevalenceofdishonesty。Influencedbythesephenomena,we,invariably,sguarantee,evenapieceofword。Thus,thistrenddoesmuchharmtothecommodityeconomy。 Theunderlyingreasonforthesephenomenaisthatcurrentpeoplefailtotrusteachother,sokeepingtrustcountsmost,becausethefoundationofanyrelationship,whetheritbewithabusinessassociate,spouse,parent,clientor,friend,istrust。Trustisnotsomethingthatcanbebuiltwithquickfixtechniques。Rather,itissomethingthatiscultivatedthroughconsistenthabitsinpersonalinteractions。 保持信任(Onmaintainingtrust) Trustiscrucialandindispensableinmaintainingarelationship。Withouttrust,wecannotgetalongwellwithotherpeople,letalonecooperatewiththemorgethelpfromthem。Peoplearesocialanimals。Withoutinteractingwithotherpeople,lifewouldbedullandmeaningless。 Nowadays,。Webecomeunwillinglytobelievethegovernments,friends,colleaguesandstrangers。Thisposesagreatthreattothebuildingofaharmonioussociety。Andsometimes,weevenbelievedthatwemightbedeceivedifwetrusttoomuch。Butinoureverydaylife,ttrustotherpeople,wecouldliveintorment。Sincetrustisofgreatsignificance,whatshouldwedotoimproveoursenseoftrust?Firstofall,wecannotlietothosewhotrustus。Secondly,snevertoolatetoapologizetoothersforourmistakes。Wsmore,weshouldstrikeatrustbalancebetweenourselvesandothers。Loveall,trustafew,dowrongtonone。shouldbeourultimategoal。 Theperfectwaytomakeamantrustworthyistotrusthim,andtolethimknowthatyoutrusthim。 TwelveKeysforBuildingTrust Thefoundationofanyrelationship,whetheritbewithaBusinessassociate,spouse,parent,clientor,friend,istrust。Trustisnotsomethingthatcanbebuiltwithquickfixtechniques。Rather,itissomethingthatiscultivatedthroughconsistenthabitsinyourinteractions。Thefollowingaretwelvepatternsofbehaviorthatincreasetrustinyourrelationships。 1。Betransparent Donottrytohidethingsfromothers。Refusetohaveanyhiddenagendas。Youmightthinkyoucanpullafastoneonsomeoneelse。Yt。Mostpeoplehavegoodintuitionandeventhoughtheymaynotbeabletoconsciouslydeterminethatyouarehidingsomething,theyverylikelywillhaveanuneasyfeelingaroundyou。Iftheydontfeelcomfortablearoundyou,theywon39;tbeabletotrustyou。 Anothersinisteraspectofhavinghiddenagendaisthatiterodesyourabilitytotrustothers。Ytfullyforthcoming,teither。Whenyouaretrustworthy,however,youwillseeothersasmoretrustworthytoo。 2。Besincere Thisissimilartothepreviouspoint。Onlysaywhatyoumean。Beimpeccablyhonestwithyourwords。Refusetotryandcraftyourwordstomanipulateothers。Dontgivefakecompliments,patronizeothersorsaysomethingjustbecauseyouthinkyouaresupposedto。Again,peoplehavegoodBSdetectors。Whenothersknowthatyouonlyspeakgenuinely,itincreasestheircapacitytotrustyou。Everyonelovesauthenticity。 3。Focusonaddingvalue Inanyrelationship,alwayshavethebestinterestofothersatheart。Workhardtogiveasmuchormorethanyouget。Whenyouconsistentlyaddvaluetosomeoneslife,theynotonlyfeellikeyouareontheirside,theyalsohavetheurgetoreciprocate。InBusinessrelationships,thismeansalwaysunderpromiseandoverdeliver。Inpersonalrelationships,focusingonmeetingtheneedsoftheotherpersoninsteadoftakinginordertogetyourownneedsmet。 4。Bepresent Ttthere。Insteadofretreatingintoyourhead,focusonlisteningtoothers。Wheneveryouarewithsomeone,makethemyourprimaryfocus。DtthinkaboutworkwhileyouareatHometalkingtoyourspouse。DtthinkaboutlifeatHomewhenyouarewithaclient。Whenitcomestorelationships,presencemeansqualitytimeandqualitytimebuildstrust。 5。Alwaystreatpeoplewithrespect Eversincewewerelittlekids,wehavebeentaughttoberespectful。However,whenourstandardsgetviolatedorthereisnoonearoundtosee(read:wedontthinktherewillbeanyconsequences),wecanoftenengageinpettybehavior。Tsback。 Asinherentworthasahumanbeingentitlesthemtobetreatedwithdignity。Whenpeopleknowthatyouwillalwaystreatwiththemrespect,itisverynaturalfortrusttoflourish。 6。Takeresponsibility Whenyoumessup,whichyouinvariablywill,bequicktocleanitup。Skiptheexcusesandjusttakeresponsibility。Justifyingandmakingexcusesmayhelpyouintheshorttermbutinthelongrun,itdoesnothingforyourcharacterortheleveloftrustyouaregiven。Accountabilityisararetraitthesedayswithmostpeoplewantingtoavoidnegativeconsequencesatallcosts。Daretobedifferentandyouwillwinthetrustofothers。 7。Focusonfeedback Unlessyoureamindreader,theonlywayyoucanknowhowwellarelationshipisgoingisbygettingfeedbackfromtheotherperson。Bactivelyseekitout。Manypeopleareafraidtogiveyoufeedback,especiallyifitsnegative,outoffearthattheywilloffend。Askwithsincerityandrespondrespectfullyandotherswillbefarmorewilling。Takeboththepositiveandnegativeintoaccountalongwithyourownjudgmentandadjustyourbehaviouraccordingly。 8。Takecriticismwell Learntohandlecriticismwithgrace。Insteadofgettingdefensive,considerthepossibilitythatwhattheotherpersonissayingmightbetrue。Closingyourselfofffromcriticismhastheeffectofclosingoffallcommunication。 Insomecases,thecriticismmayindeedbeinaccurate。Intheseinstances,youhavetheopportunitytoshowempathy。Tspointofview。Perhapsthecriticismisjustathinlyveiledattackthatstemsfromadeeperupsettheymayhavewithyou。Inthesecases,yourwillingnesstodigdeeperwithoutgettingdefensivewillcertainlyenhancethetrustintherelationship。 9。Setboundaries Beclearabouthowyouexpectpeopletobehavearoundyou。Again,dothisinamaturemanner:besincereandrespectful。Whenyouhaveclearstandards,peopleknowexactlyhowtobehavearoundyouandthatgivesthemcertainty。Twhensomeoneknowsthattheycanttakeadvantageyouthatalleviatesthefearthatsomeoneelsewill。 10。Beaclassact Holdyourselftoahigherastandard。Bequicktoapologizewhenyouknowyouarewrong。Onlyspeakwellofothers,eventhosewhodontspeakwellofyou。 Whyshouldyoudothis?First,imaginewhatitwoulddotoyoursenseofselftoknowthatotherpeopleonlyhavegoodexperienceswithyou。Second,imaginehowmuchtrustsuchbehaviourengendersinothers。Finally,theconductofotherswillimprovejustbybeingaroundyouconsistently。 11。Yourwordisyourbond Keepallthepromisesyoumakeandensurethatyoumakepromisesonlysparingly。Makeyourwordstrongerthananywrittencontract。Refusetomakeemptypromisesandmanipulatepeople。 Whenapromiseyouhavemadeisnolongerbeneficialtoyou,insteadofdecidingtonotfollowthrough,attempttorenegotiatethedeal。Whenyourenegotiatetheagreement,ensurethatthenewcommitmentprovidesevenmorevaluetotheotherperson。 12。Beconsistent Aboveall,beconsistentinyourbehavior。Dtengageinthebehavioronceinawhilewhenitseemsconvenient。Yourconsistencyisthekeytoyourtrustworthiness。Smallactionsaddupandatrackrecordofhighcharacterisinvaluableinanyrelationship。Becomeintenselyprinciplecenteredandtrustwillfolloweasilyandconsistently。